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250i needs restarting every morning for scan to email to work
[Misc]
250i needs restarting every morning for scan to email to work
Hey chaps, I have a 250i out in the field on s7 firmware and the customer has to reboot the machine every morning to get scan to email working again. They are using office365 email. Their IT have checked over everything and can't find fault and to be fair this IT company work in the same building as us so I know they know their stuff. What I tried was setting up our SMTP2go server instead but still having the same issue. Could this be a bug with s7 as I don't have a lot of machines on this yet. Thanks for any help with this.
Hey chaps, I have a 250i out in the field on s7 firmware and the customer has to reboot the machine every morning to get scan to email working again. They are using office365 email. Their IT have checked over everything and can't find fault and to be fair this IT company work in the same building as us so I know they know their stuff. What I tried was setting up our SMTP2go server instead but still having the same issue. Could this be a bug with s7 as I don't have a lot of machines on this yet. Thanks for any help with this.
Can't speak from experience but my first action would be to downgrade machine's firmware.
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
I had something similar, but it was happening during the day too, change the network speed on the device, since I changed it, they appear to have had no problems. See below
I had something similar, but it was happening during the day too, change the network speed on the device, since I changed it, they appear to have had no problems. See below
Hi kingarthur just to clarify this is default network speed. Did you change it from default or revert back it to default?
A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused.
Hi kingarthur just to clarify this is default network speed. Did you change it from default or revert back it to default?
Ha ha, I don't know....I've been on holiday, and slept since then lol, as far as I can remember, I had to change it to the above, maybe their previous device had it set without the "1GBPS" so when I copied the settings across, it copied that across too biggrin.png
Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...
If you have a miswire or disconnected wire in the network cable putting the speed to 100m from gig will allow it to use 4 wires instead of 8. I recommend checking it with a network tester. Also, the i-Series has a different network chipset from the 8 or 4e series machines. It appears (although I did not confirm) that auto MDIX uses a different set of pairs on the i-Series vs the 8 or 4e. We have found several times that a bad run will work fine on an 8 series machine but when an i-series machine replaces it, all of a sudden it no longer can establish a link.
Also check for duplicate ARPs. It sounds like something may be using the same IP. Maybe another printer or computer that gets turned on every morning and then conflicts.
Worked in IT for 12 years from Helpdesk up to System Administrator. Now working as the IT Manager at a copier company for the last 5 years.
Thanks for the answers. Will try the network speed adjustment first to see if that resolves if not I'll get IT to replace cable and as a last resort will downgrade firmware. Will keep you all updated.
Hey chaps, I have a 250i out in the field on s7 firmware and the customer has to reboot the machine every morning to get scan to email working again. They are using office365 email. Their IT have checked over everything and can't find fault and to be fair this IT company work in the same building as us so I know they know their stuff. What I tried was setting up our SMTP2go server instead but still having the same issue. Could this be a bug with s7 as I don't have a lot of machines on this yet. Thanks for any help with this.
There's a bulletin released where you have to downgrade the firmware from S7. It has to be done correctly or you risk having to use the recovery file. It's bulletin number 14335
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