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We have a number of Sharp MX series experiencing unusual problems, haven't seen this with the BP series.
Basically SNMP is enabled by default and doesn't cause problems until we add monitoring software into the mix.
We've seen devices constantly reboot after installing the monitoring software. The device seems to set okay until a print job is sent then the device seems to freeze and restart.
In some instances the print job is sent and we get a P_ON jam.
Disabling the SNMP seems to resolve the issue but then we lose the ability to monitor the device.
We have a number of Sharp MX series experiencing unusual problems, haven't seen this with the BP series.
Basically SNMP is enabled by default and doesn't cause problems until we add monitoring software into the mix.
We've seen devices constantly reboot after installing the monitoring software. The device seems to set okay until a print job is sent then the device seems to freeze and restart.
In some instances the print job is sent and we get a P_ON jam.
Disabling the SNMP seems to resolve the issue but then we lose the ability to monitor the device.
WHAT monitoring software? We've used 3 different ones since I've been here and have never had issues. What print driver are you installing? How many different customers?
I didn't really want to name the software company, but we have switched from their server to their cloud system basically running a local .exe file on a desktop. Almost exclusively using PCL6. Probably 15% of installs.
The problem as I see it is that when the monitoring software queries a print device using SNMP it can cause the print device to appear to go "offline" to the driver. The driver then aborts the job. When the print device comes back "onine" it restarts the job from the beginning. A possible solution is to turn SNMP off in the driver.
Thanks, it seems like this will explain it happening only in certain clients locations. I will have to figure out somewhere to test it, as we've already annoyed a few people.
Honestly had forgotten there was an SNMP option in the driver.
Just didn't want to be placing blame on the software company, that is all. Sorry.
Thanks again, I was really struggling with this one.
Ricoh used to recommend it if you had a unit appear to go offline on a busy 10 base T network. If the driver did not get a response from the device soon enough it assumed the device was off and quit waiting.
Try using a custom community name with just read permissions to the device. Keeping the default communities of public and private generally seems to cause issues.
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